Jiji live Privacy Policy — Data Protection Guide

1 What Data We Collect

We need to collect certain information to provide our services on jiji live. This data falls into two main categories — what you provide directly, and what is collected automatically while you use the platform. We only collect what is necessary to operate our services.

1.1 Personal Identification Information

When you register, the information you provide includes:

• Full Name & Date of Birth
• Mobile Number & Email Address
• National ID card or birth registration number (required for KYC verification)
• Residential Address
• Preferred Payment Method Details

1.2 Financial Information

To process deposits and withdrawals, we collect your bKash, Nagad, or Rocket account number. Your full PIN or password is never stored. All financial data is kept encrypted at all times.

1.3 Automatically Collected Information

• IP Address & Device Information
• Browser Type & Operating System
• Platform activity logs (login times, game history)
• Location Data (Country Level Only)
• Cookies & Session Data

2 How We Collect Your Data

Jiji live collects your information in several ways. We aim to be fully transparent about each method so you understand exactly how your privacy is protected.

• Directly Provided Information: Information you provide directly through the registration form, KYC upload, or support chat.
• Automatically Collected: Collected automatically via cookies, log files, and analytics tools while you use the platform.
• From Third Parties: Transaction confirmation details from payment processors (bKash, Nagad, Rocket).
• Identity Verification Authority: Identity verification through registered third-party providers during the KYC process.

3 Purpose of Data Use

Jiji live uses your data only for specific, legitimate purposes. We never use your information for unrelated activities. The core purposes are:

• Account Management: To ensure secure registration, login, and account protection.
• Transaction Processing: To ensure deposits and withdrawals are processed smoothly.
• Customer Support: To respond to your questions and resolve any issues.
• Fraud Prevention: To detect unauthorized account access and identify suspicious activity.
• Legal Obligation: To comply with licensing authority guidelines.
• Service Improvement: To analyze and improve your overall platform experience.
• Promotional Communications: To send you bonus and promotional offers with your consent.

4 Data Sharing Policy

Jiji live never sells your personal data. However, limited information may be shared with trusted partners in specific circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket to complete transactions.
• KYC Verifier: With licensed third parties for identity verification purposes.
• Legal Authorities: Upon a valid court order or regulatory authority request.
• Anti-Fraud Authority: With industry-standard organizations to prevent illegal activity.

All partners operate under strict confidentiality agreements. They are not permitted to use your data for any purpose beyond what jiji live has specified.

5 Cookies & Tracking

Jiji live uses cookies and similar technologies to operate the platform. Cookies are small text files stored in your browser that help the platform recognize you.

5.1 Types of Cookies

• Essential Cookies: Login sessions and security tokens are essential for the platform to function.
• Functional Cookies: To remember your preferences, such as language settings.
• Analytics Cookies: To analyze platform usage and enhance the user experience.
• Marketing Cookies: To show you relevant ads with your consent.

You can disable non-essential cookies through your browser settings. Note that some platform features may not function properly if you do so.

6 Data Security Measures

Jiji live uses a multi-layered security framework to protect your data. Our technical and administrative safeguards meet international standards:

• 256-bit SSL/TLS Encryption: Across all data transmissions.
• Two-Factor Authentication (2FA): An additional layer of security for account login.
• Firewall & Intrusion Detection: To prevent unauthorized access.
• Regular Security Audits: Periodically reviewed by third-party security experts.
• Encrypted Database: Stored data is also kept in encrypted form.
• Staff Training: Only authorized personnel have access to the information they need.

7 Data Retention Period

Jiji live does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the lifetime of the account and 5 years after closure.
• Transaction Records: 7 years as required by legal obligation.
• KYC Documents: 5 years after account closure.
• Support Chat Logs: 3 years.
• Analytics Data: In anonymized form for up to 2 years.

After the retention period, data is securely deleted or anonymized so you can no longer be identified.

8 Your Rights

You have several important rights regarding your personal data. jiji live respects these rights and will help you exercise them:

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days. In some cases, legal obligations may prevent complete deletion of certain data — if so, we will explain the reasons in full.

9 Children's Privacy

Jiji live is strictly prohibited for anyone under the age of 18. We do not knowingly collect data from minors. If we become aware that a minor's information has entered our system, it will be deleted immediately and the associated account will be suspended without delay.

If you believe your child has created an account on our platform, please contact our support team immediately. To learn more about responsible gaming, visit our Responsible Gaming View Page.

10 Policy Updates

Jiji live may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of this page will be revised. For significant changes, you will be notified via your registered email or through a platform notification.

Continued use of the platform after any changes are made will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

11 Contact

For any questions or requests regarding our Privacy Policy, please contact our Data Protection Team. We take user privacy seriously and are committed to resolving any concerns you may have.

Our support team is available 24/7, 7 days a week. Reach us via live chat or email and we'll respond as quickly as possible. For privacy-related complaints, a dedicated channel is available with a guaranteed response within 48 hours.